A Huge Loss to Merseyside!

I was gutted to hear today that Neil Scales, Chief Executive and Director General of Merseytravel has decided to leave and take up a new position with Translink in Brisbane, Australia.     I have known Neil for a number of years, and worked with him closely over the last five as member of Merseytravel, he was inspirational, what he does not know about transport you could write on the back of a stamp.   

I suppose Neil leaving the Authority was only a matter of time, and I personally think has been  brought about by the actions of the controlling Labour group at the AGM in June when they did a massive U turn on Vertigral Integration, which, created a huge split between the Authority and the Executive putting Neil and the controlling group at odds with each other.   That, by any stretch of the imagination makes it difficult for a CX to function.     Of course, this has all been compounded by the fact that Labour now seem to want to control and micro manage the organisation, questioning the very role of the Executive! 

Neils going is truly a massive loss for the people of Merseyside and a real catch for the Aussies.   I wish him and his family every success in their new life ‘Down Under’.

The text of Neils announcement is below


I am writing to let you know personally that today I tendered my resignation as Chief Executive and Director General of Merseytravel.     It was a hard decision to make and one I spent some considerable time agonising over, but I have received an offer which was too difficult to refuse. 

From Spring next year, I shall be the Chief Executive of TransLink, the public transport authority in Brisbane, Australia.     For me, this is a challenge to make a real difference on the other side of the world and it is the opportunity of a once-in-a lifetime experience “down under”.

I know I leave Merseytravel in good shape to face the future and I am proud of what we have achieved together.   There is much I will miss, in particular the tremendous support I have received from you all during my time here (almost 15 years!).      

I truly thank you for your loyalty and hard work and wish you all every success in the future. 


Neil Scales OBE,


Chief Executive & Director General


24 Hatton Garden

Liverpool L3 2AN

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