Earlier this week, along with the other Wallasey Councillors I was notified, via email, by United Utilities Public Affairs Manager that due to a water mains repair in Reeds Lane, thousands of homes would be without water from 8pm tonight (Thursday 20th May) until 6am in the morning. We were all told in that email that: “Notices will be delivered to properties affected by the shut off.” Well that was totally untrue!
I did not receive a card, neither did hundreds, if not thousands of people who live in this area, so no one in this area thought they were going to be affected by the shut off, and did not take precautions to fill kettles etc . How wrong we all were, yep our water has gone off as well. I will manage, but I fear for the elderly and the vulnerable who will have no water, who worry about their central heating systems, who wont be able to have a hot drink, or flush their toilets, simply because United Utilities failed to keep their promise to notify people.
I called the hotline number to be told that they did not think the shut off would affect us! Are they really so naive that they think they will believe them. When I asked to speak to a senior manager I was told none were available, when I suggested that they contact one they said they did not have contact numbers? What a disgraceful kop out, what a disgraceful and dismissive way to deal with people, what a totally uncaring outfit they are. They really should hang their heads in shame.
I have telephoned Dave Green (the Councils Director of Technical Services) at home, and asked that he writes to UU’s Chief Executive asking for a full explanation of what has gone on. I will also be asking the relevant Council Overview and Scrutiny Committee to call UU in and hold them to account over this disgraceful and unacceptable situation.